Refund policy

Return and Refund Policy
Peanemall

If your purchase is not the right fit, Peanemall offers the return option described below. Your statutory rights remain protected.

Time to request a return
You may request a change-of-mind or size-related return within 30 calendar days of receiving your order. After giving notice, dispatch the return within the following 14 calendar days.

If our delay in supplying return instructions prevents timely dispatch, we will extend the return deadline accordingly. This voluntary return option is additional to your legal rights.

Trying on your shoes
For our voluntary change-of-mind return option, footwear must be unworn outdoors, clean, unwashed and free from damage caused after delivery. Please try shoes on indoors on a clean surface. Include the original packaging and any supplied tags where reasonably possible, together with your order number or other proof of purchase.

These conditions do not remove rights for faulty, damaged or incorrectly described goods. Statutory cancellation rights permit the handling needed to inspect an item, subject to any lawful deduction for excessive handling. Sale items have the same return terms as full-price items.

How to start a return
Email abyssabyssarmorspirit@outlook.com with your name, order number and the item you wish to return. A reason helps us assist you but is not required for a change-of-mind return or a statutory cancellation. If something is wrong, describe the problem and include photographs if available; photos are helpful, not an absolute condition of a legal remedy.

We will provide packing and return instructions. You do not need our prior approval to give a valid statutory cancellation notice.

Please contact abyssabyssarmorspirit@outlook.com to obtain the return mailing details before sending goods. The address printed on a shipping label may not be suitable for returns. Retain proof of dispatch. Before purchasing, you may also contact us to check the return destination and postage arrangements.

Who pays return shipping
For a change of mind or a size choice that does not suit you, you pay the direct return postage, unless applicable law requires otherwise. Return costs depend on the carrier and destination; obtain a quote before posting. We do not charge a restocking fee.

If we supplied a faulty, damaged, incorrect or materially misdescribed item, we cover reasonable necessary return postage and provide the remedy required by law. Please contact us to arrange a prepaid label or reimbursement before incurring avoidable costs. Failure to contact us first does not remove your statutory rights.

How refunds are issued
For an eligible voluntary return, we issue the refund to the original payment method within 7 business days after receiving the item and checking its condition. We will explain any proposed deduction or refusal. A shorter legal deadline takes priority. Your payment provider may need additional time to display the credit.

The refund includes the amount paid for the returned goods and applicable refundable taxes. For a voluntary change-of-mind return, the original shipping charge is not refunded unless the law requires it. We do not retrospectively charge shipping because a partial return takes the remaining purchase below the free shipping threshold. Where a cancellation or a problem with the goods requires delivery costs to be refunded, we refund them as required by law. Contact us if an expected refund has not arrived.

Exchanges and cancellations
For a different size or colour, contact us to check availability. We will explain whether an exchange can be arranged or whether a return and a new order is the better option.

To cancel before dispatch, contact us promptly. If dispatch has already occurred, we will explain the applicable return or cancellation process. Dispatch does not remove any statutory cancellation right.

UK statutory cancellation rights
For eligible online goods orders, UK consumers may cancel without giving a reason by notifying us within 14 days after receipt and sending the goods back within 14 days after that notice. For goods in one order delivered separately, the statutory period runs from receipt of the last goods.

For a full statutory cancellation, we refund the goods and the basic outbound delivery charge; any premium above basic delivery need not be refunded. We refund within 14 days after notice of cancellation, but may withhold payment until we receive the goods or evidence of their return, whichever comes first. You pay direct return postage only where properly disclosed and legally permitted. We may deduct only a lawful loss in value from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Original packaging is not an absolute condition of this statutory right.

Your other consumer rights
Nothing here limits mandatory rights concerning faulty goods, inaccurate descriptions, delayed delivery, missing contract information or other legal protections in your country, state or province. A statutory claim is not automatically limited to our 30-day voluntary return period. If local law gives you a more favourable remedy or deadline, that law applies.

Cancellation notices
To cancel, email abyssabyssarmorspirit@outlook.com with a clear statement that you wish to cancel, your name and enough information to identify the order and goods. You may also give written notice to our business contact address below. No special wording or prior approval is required. Keep a copy of your notice.

Contact for returns and refunds
Store: Peanemall
Email: abyssabyssarmorspirit@outlook.com
Telephone: +1 909-555-0125
Business address: Fairfax St, Fontana, California 92336, United States